recognizing all of the ins and outs of our products and solutions/products and services, down to the last element, means you’ll be able to provide your customers with quite possibly the most detailed and productive answers probable.  

E Tech team has been supplying substantial-price engineering and knowledge engineering services for all challenge phases because its founding in 1993.

an experienced demeanor with the ability to choose possession of each chat, simply call or email and come across an answer For each and every buyer.

working experience working as Element of a collaborative group - we function together to make sure buyers can easily more info use our items and expert services with none difficulty and superb encounter is presented in the course of every single interaction.

ought to have familiarity with firm guidelines and processes as outlined in the employee handbook; Multi-line telephone procedure and the way to thoroughly route calls and/or choose messages; essential Computer system techniques such as keyboarding; Laptop or computer applications like Excel, term, and Outlook; Emergency and authorized strategies.

talk to latest and prospective shoppers applying Online and distinct program to provide facts and answer concerns regarding present promotions and new or upgraded products and solutions.

Our folks are our Basis and strength. thanks!! #wecelebrateyou choose to join our crew of amazing men and women and operate with servant leaders? take a look at the possibilities -

Identifies and escalates priority challenges by inquiring probing thoughts and utilizing the awareness foundation software package  

you are going to give partaking, responsive, well timed telephone and e mail assistance to client consumers, gross sales, and also other inner crew users. You will be the issue of Call for the Consumer and/or revenue team member as you keep them informed of your status of open problems even though actively Doing the job to troubleshoot and solve them.

Collect all necessary information even though focusing on shopper’s reason to Get in touch with and update tickets based upon the interaction or escalate the same to anxious Office.

Bachelor's degree from four-year college or university or University; or three a long time relevant practical experience and/or education; or equal mix of education and encounter

 estimate rates and encourages customers to get. Secures and destinations orders with Other people for filling and arranges shipping date. Enter names, addresses, purchases, and reactions of prospective buyers solicited into computer database procedure.

to blame for developing long-term, temporary and interval degree forecasts together with potential strategies for several contact kinds dependant on shopper enter and historical facts working with spreadsheet templates, statistical modelling software program and also other resources. 

The nature of Etech’s company, and that is about folks communicating with people today, makes sure the continuing development of the transportable “abilities for life”. Etech cares about your profession development since we know that our workforce are our most valuable asset.